FAQ

Need Help? Here Are Some Common Questions

Which countries do we currently ship to?

We currently offer delivery to addresses within Malaysia and Singapore.

If you're located outside these regions, we'd love to assist you too. Kindly share your full address with us via email or WhatsApp, and we'll check with our shipping partner for available options. We'll get back to you as soon as we have the details.

Thank you for your interest in WonderHope Treasures—where heartfelt gifts find their way across borders

How do I place an order?

You can place your order by sending messages to our WhatsApp.

Are your crystals natural?

Yes, our crystals are authentically sourced and thoughtfully curated.

Each piece is selected for its energy, beauty, and metaphysical resonance.

Can I customize a bracelet or gift set?

Absolutely! We love creating personalised treasures.

Let us know your preferences—whether it’s for a zodiac, intention, or aesthetic—and we’ll craft something just for you.

How long does shipping take?

For Malaysia and Singapore:
Standard delivery: 2–5 working days

For other countries:
Delivery time varies based on location and courier availability. We’ll advise once we confirm with our shipping partner.

Do you offer gift wrapping or messages?

Yes! Every WonderHope Treasures piece is lovingly packed, and we’re happy to include a gift message or special wrapping upon request.

How long does shipping take?

For Malaysia and Singapore:
Standard delivery: 2–5 working days

For other countries:
Delivery time varies based on location and courier availability. We’ll advise once we confirm with our shipping partner.

What if I have a special request or question?

We’re just a message away. Reach out via WhatsApp or email, and we’ll do our best to assist you with warmth and care.